Refund policy
RETURN AND REFUND POLICY
Tradition Apparel
Lucus Garcia, doing business as Tradition Apparel, Tradition Wear, and TRDTN Apparel
12981 Duke Court
Broomfield, Colorado 80020
United States of America
Website: https://traditionwear.com
Electronic mail: info@traditionwear.com
This Return and Refund Policy (the “Policy”) governs the return of products purchased through traditionwear.com (the “Site”) from Lucus Garcia, doing business as Tradition Apparel, Tradition Wear, and TRDTN Apparel (the “Company”). By placing an order, the customer agrees to this Policy. This Policy should be read together with the Terms of Service and the Shipping Policy.
The Company has operated the Site since 2020.
1. Return Period
The customer may request a return within thirty (30) days after the carrier’s delivery date, as reflected in the tracking record for the order. Requests submitted after that period will not be accepted, except where the Company is required by law to accept a later request, or where the Company, in its discretion, agrees in writing to consider the request.
2. Authorization Required
No return will be accepted unless the customer first obtains a return authorization from the Company. To request authorization, the customer shall write to info@traditionwear.com and include the order number, the items to be returned, and the reason for the return. The Company will then provide instructions and the return address.
Merchandise sent to the Company without prior authorization may be refused and, at the Company’s option, returned to the sender at the customer’s expense or discarded after reasonable notice.
3. Condition of Returned Goods
To be eligible for a refund or exchange, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with all original tags attached and in the original packaging. The customer shall include proof of purchase.
Apparel that has been worn, laundered, altered, or damaged after delivery is not eligible, except where the Company shipped a defective or incorrect item and the wear or damage is limited to inspection upon receipt.
Because fightwear and training apparel are worn against the skin, the Company may refuse any item that shows signs of use, odor, staining, stretching, or removal of hygiene stickers or tags.
4. Non-Returnable Items
The following are not eligible for return, except where the item arrived defective or the Company shipped the wrong item:
(a) custom, personalized, or made-to-order goods;
(b) gift cards and store credit;
(c) items marked as final sale, clearance, or non-returnable at the time of purchase;
(d) items returned after the period stated in Section 1; and
(e) items that fail the condition requirements of Section 3.
5. Defective, Damaged, or Incorrect Items
The customer shall inspect the shipment promptly upon receipt. If an item arrives damaged, defective, or other than as ordered, the customer shall notify the Company at info@traditionwear.com within seven (7) days after the carrier’s delivery scan, and shall include the order number, photographs of the item and packaging, and the tracking number.
If the Company confirms that the error or defect is attributable to the Company or to damage in transit for which the Company elects to take responsibility, the Company will, at its option, replace the item or refund the purchase price and the original outbound shipping charge for that item. In that case, the Company will bear the cost of authorized return freight.
6. Return Shipping
Except as provided in Section 5, the customer is responsible for the cost of return shipping and for any loss or damage occurring during the return shipment until the package is received and scanned by the Company. The customer shall use a trackable service and is advised to obtain insurance for the declared value of the goods.
Original outbound shipping charges are not refundable except where the return results from the Company’s error as described in Section 5.
7. Inspection and Approval
Refunds and replacements are conditioned on the Company’s receipt and inspection of the returned goods. The Company will notify the customer whether the return is approved. The Company may refuse a return that does not comply with this Policy and may, at its option, send the goods back to the customer at the customer’s expense or retain the goods and issue no refund.
8. Refunds
If a return is approved, the Company will issue a refund to the original payment method for the approved merchandise amount, less any non-refundable shipping charges, within ten (10) business days after the Company completes inspection. The time required for the customer’s bank or card issuer to post the credit is outside the Company’s control.
If more than fifteen (15) business days have passed since the Company confirmed that a refund was approved and the credit has not appeared, the customer should write to info@traditionwear.com.
9. Exchanges
The Company does not process direct exchanges as a matter of course. The customer should return the original item under this Policy and place a new order for the desired item. If the Company elects to offer an exchange in a particular case, that arrangement will be confirmed in writing by the Company.
10. Refused, Unclaimed, and Undeliverable Orders
Packages refused, unclaimed, or returned by the carrier as undeliverable are handled under the Shipping Policy. Any refund in those circumstances will be limited to the merchandise price less original outbound shipping and any return freight, unless the return resulted from the Company’s error.
11. Statutory Rights
Nothing in this Policy limits any non-waivable right the customer may have under applicable law. If goods are shipped to a jurisdiction that grants a mandatory cancellation or withdrawal period, including the fourteen (14) day withdrawal period applicable to certain consumer contracts in the European Union, the customer may exercise that right in accordance with the applicable statute. Goods must still be returned in accordance with the Company’s authorization process and, except where the law provides otherwise, in unused condition.
12. Return Address
Authorized returns shall be sent only to the address provided in the Company’s written authorization. Unless a different address is specified in that authorization, authorized returns shall be sent to:
Tradition Apparel
12981 Duke Court
Broomfield, Colorado 80020
United States of America
13. Contact
All return requests and questions under this Policy shall be directed to:
Tradition Apparel
12981 Duke Court
Broomfield, Colorado 80020
United States of America
This Policy was first published in 2020. This version is effective as of September 11, 2026, and supersedes all prior versions.